Terms of Service

These Terms of Service (“Terms”) govern your access to and use of flyclearance.ai and related services (the “Service”) provided by FlyClearance LLP (“Clearance,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

1. The Service

Clearance is a flight operations intelligence platform designed for Canadian helicopter operators. Features include, but are not limited to: pilot currency tracking, flight duty time management, weight and balance calculations, maintenance tracking, safety management (SMS), audit preparation, client invoicing, and AI-powered regulatory assistance.

The Service is a software tool. It does not replace the professional judgment of pilots, engineers, operators, or other aviation professionals, and it does not replace the Pilot in Command's authority or responsibility under applicable aviation regulations.

2. Accounts

2.1 Registration

You must provide accurate and complete information when creating an account. You must be at least 18 years old and legally capable of entering into a binding contract.

2.2 Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at mischa@flyclearance.ai if you suspect unauthorized access.

2.3 Company Accounts

If you create a company account, the first user (“Owner”) has authority to add other users, assign roles, and manage billing. The Owner and the company are jointly responsible for activity on the account.

3. Subscriptions and Payment

3.1 Plans

The Service is offered on subscription plans (currently Starter, Pro, and Enterprise). Features and limits for each plan are described on our pricing page. We may modify plan features, limits, and pricing on reasonable notice.

3.2 Free Trials

We may offer free trials. At the end of a trial, your subscription will begin automatically unless you cancel before the trial ends.

3.3 Billing

All prices are in Canadian Dollars (CAD). Subscriptions are billed in advance on a recurring basis (monthly, unless otherwise specified). Payment is processed by Stripe under Stripe's terms. You authorize us to charge your payment method for all applicable fees.

3.4 Upgrades and Downgrades

Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.

3.5 Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not refund for partial periods except where required by law.

3.6 Failed Payments

If a payment fails, we will attempt to notify you and retry. If payment is not received, we may suspend or terminate your access until payment is resolved.

3.7 Taxes

Prices exclude applicable taxes (GST, HST, PST, QST). You are responsible for any taxes imposed on your use of the Service.

4. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation, including Canadian Aviation Regulations (CARs)
• Attempt to gain unauthorized access to the Service or to accounts other than your own
• Interfere with or disrupt the Service or its infrastructure
• Reverse-engineer, decompile, or attempt to extract source code, except where permitted by law
• Use the Service to store or transmit malicious code
• Impersonate another person or misrepresent your affiliation
• Upload content that infringes intellectual property rights or violates privacy
• Share your account credentials or allow multiple individuals to use a single user seat
• Use automated means to scrape, harvest, or export data from the Service in bulk without our permission
• Resell, sublicense, or commercially exploit the Service without a written agreement with us

5. Your Data

5.1 Ownership

You retain all rights to the data you submit to the Service (“Your Data”). We do not claim ownership of Your Data.

5.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit Your Data solely to the extent necessary to provide and improve the Service.

5.3 Accuracy

You are responsible for the accuracy, legality, and completeness of Your Data. We are not responsible for errors, omissions, or consequences arising from inaccurate data you enter.

5.4 Backups

While we take reasonable precautions to back up data, you are responsible for maintaining your own records. We are not a substitute for your regulatory record-keeping obligations.

6. AI-Powered Features

The Service includes AI-powered features (such as regulatory Q&A, Airworthiness Directive and Service Bulletin research, and operational assistance). AI outputs are informational only and may contain errors, omissions, or outdated information.

AI-generated outputs are not a substitute for official regulatory sources, flight manuals, maintenance manuals, or professional judgment. You must independently verify any AI output before relying on it for operational, safety, or compliance decisions.

7. Aviation Disclaimer

The Service provides tools to help operators manage compliance, currency, weight and balance, maintenance tracking, safety management, and related operational tasks. However:

• The Pilot in Command is solely responsible for the safe and legal operation of any flight, including verifying currency, weight and balance, fuel, weather, airworthiness, and regulatory compliance.
• The Operator and Chief Pilot remain responsible for operational oversight, regulatory compliance, and the safety of their operation.
• The Maintenance Engineer and Person Responsible for Maintenance remain responsible for airworthiness determinations and maintenance compliance.
• Weight and balance calculations produced by the Service must be verified against your specific aircraft's Weight and Balance Report and Flight Manual.
• Currency and regulatory data presented by the Service may be incomplete, out of date, or contain errors. Always verify against official Transport Canada and OEM sources.

The Service is a tool to assist operators and is not a certified aviation system. We do not guarantee compliance with any specific regulation.

8. Third-Party Services

The Service integrates with third-party services (Stripe, Spidertracks, Anthropic, and others). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or behavior of third-party services.

9. Intellectual Property

The Service, including its software, design, text, graphics, and all related intellectual property, is owned by FlyClearance LLP or our licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms and for the duration of your subscription. This license does not include any right to resell or sublicense the Service.

10. Termination

10.1 By You

You may cancel your subscription at any time as described in Section 3.5.

10.2 By Us

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You violate these Terms
• Your account has an unpaid balance
• We are required to do so by law
• We discontinue the Service (we will provide reasonable notice)

10.3 Effect of Termination

Upon termination, your right to use the Service ends. We will retain and delete Your Data as described in our Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 5, 9, 11, 12, 13, and 14) will survive.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim all warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service is free of viruses or harmful components.

You use the Service at your own risk. Your use of outputs from the Service for operational, safety, compliance, or regulatory decisions is entirely at your own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, use, goodwill, or other intangible losses, resulting from your use or inability to use the Service.
• Our total aggregate liability to you for all claims arising out of or related to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred Canadian dollars (CAD $100).
• We are not liable for any aviation incident, accident, injury, death, property damage, loss of license, regulatory action, or other consequence arising from your use of the Service or your reliance on any output from the Service.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless FlyClearance LLP, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation (including aviation regulations)
• Your violation of the rights of any third party
• Your Data or any content you submit to the Service

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

14.2 Jurisdiction

Any dispute arising from these Terms or your use of the Service will be resolved exclusively in the courts located in British Columbia, Canada, and you consent to the jurisdiction of those courts.

14.3 Informal Resolution

Before filing a claim, you agree to first contact us at mischa@flyclearance.ai and attempt to resolve the dispute informally.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or through the Service at least 30 days before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FlyClearance LLP regarding the Service and supersede any prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

16.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at our discretion.

16.5 Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, internet outages, or service provider failures.

17. Contact

Questions about these Terms? Contact us at:

FlyClearance LLP
Email: mischa@flyclearance.ai